- Introduction
- This Privacy Policy describes how GOVANSH BACHAV SEWA SAMITI TRUST and its affiliates
- (collectively “GOVANSH BACHAV SEWA SAMITI TRUST, we, our, us”) collect, use, share, protect
- or otherwise process your information/ personal data through our website https://universaldhamseva.
- org/ (hereinafter referred to as Platform). Please note that you may be able to browse certain sections of
- the Platform without registering with us.We do not offer any product/service under this Platform outside
- India and your personal data will primarily be stored and processed in India. By visiting this Platform,
- providing your information or availing any product/service offered on the Platform, you expressly agree
- to be bound by the terms and conditions of this Privacy Policy, the Terms of Use and the applicable
- service/product terms and conditions, and agree to be governed by the laws of India including but not
- limited to the laws applicable to data protection and privacy. If you do not agree please do not use or
- access our Platform.
- Collection-We collect your personal data when you use our Platform, services or otherwise interact with
- us during the course of our relationship.and related information provided from time to time. Some of the
- information that we may collect includes but is not limited to personal data / information provided to us
- during sign-up/registering or using our Platform such as name, date of birth, address, telephone/mobile
- number, email IDand/or any such information shared as proof of identity or address. Some of the
- sensitive personal data may be collected with your consent, such as your bank account or credit or debit
- card or other payment instrument information or biometric information such as your facial features or
- physiological information (in order to enable use of certain features when opted for, available on the
- Platform) etc all of the above being in accordance with applicable law(s) You always have the option to
- not provide information, by choosing not to use a particular service or feature on the Platform. We may
- track your behaviour, preferences, and other information that you choose to provide on our Platform.
- This information is compiled and analysed on an aggregated basis. We will also collect your information
- related to your transactions on Platform and such third-party business partner platforms. When such a
- third-party business partner collects your personal data directly from you, you will be governed by their
- privacy policies. We shall not be responsible for the third-party business partner’s privacy practices or
- the content of their privacy policies, and we request you to read their privacy policies prior to disclosing
- any information. If you receive an email, a call from a person/association claiming to be GOVANSH
- BACHAV SEWA SAMITI TRUST seeking any personal data like debit/credit card PIN, net-banking or
- mobile banking password, we request you to never provide such information. If you have already
- revealed such information, report it immediately to an appropriate law enforcement agency.
- Usage- We use personal data to provide the services you request. To the extent we use your personal data
- to market to you, we will provide you the ability to opt-out of such uses. We use your personal data to
- assist sellers and business partners in handling and fulfilling orders; enhancing customer experience; to
- resolve disputes; troubleshoot problems; inform you about online and offline offers, products, services,
- and updates; customise your experience; detect and protect us against error, fraud and other criminal
- activity; enforce our terms and conditions; conduct marketing research, analysis and surveys; and as
- otherwise described to you at the time of collection of information. You understand that your access to
- these products/services may be affected in the event permission is not provided to us.
- Sharing- We may share your personal data internally within our group entities, our other corporate
- entities, and affiliates to provide you access to the services and products offered by them. These entities
- and affiliates may market to you as a result of such sharing unless you explicitly opt-out. We may
- disclose personal data to third parties such as sellers, business partners, third party service providers
- including logistics partners, prepaid payment instrument issuers, third-party reward programs and other
- payment opted by you. These disclosure may be required for us to provide you access to our services and
- products offered to you, to comply with our legal obligations, to enforce our user agreement, to facilitate
- our marketing and advertising activities, to prevent, detect, mitigate, and investigate fraudulent or illegal
- activities related to our services. We may disclose personal and sensitive personal data to government
- agencies or other authorised law enforcement agencies if required to do so by law or in the good faith
- belief that such disclosure is reasonably necessary to respond to subpoenas, court orders, or other legal
- process. We may disclose personal data to law enforcement offices, third party rights owners, or others in
- the good faith belief that such disclosure is reasonably necessary to: enforce our Terms of Use or Privacy
- Policy; respond to claims that an advertisement, posting or other content violates the rights of a third
- party; or protect the rights, property or personal safety of our users or the general public.
- Security Precautions- To protect your personal data from unauthorised access or disclosure, loss or
- misuse we adopt reasonable security practices and procedures. Once your information is in our
- possession or whenever you access your account information, we adhere to our security guidelines to
- protect it against unauthorised access and offer the use of a secure server. However, the transmission of
- information is not completely secure for reasons beyond our control. By using the Platform, the users
- accept the security implications of data transmission over the internet and the World Wide Web which
- cannot always be guaranteed as completely secure, and therefore, there would always remain certain
- inherent risks regarding use of the Platform. Users are responsible for ensuring the protection of login
- and password records for their account.
- Data Deletion and Retention- You have an option to delete your account by visiting your profile and
- settings on our Platform , this action would result in you losing all information related to your account.
- You may also write to us at the contact information provided below to assist you with these requests. We
- may in event of any pending grievance, claims, pending shipments or any other services we may refuse
- or delay deletion of the account. Once the account is deleted, you will lose access to the account. We
- retain your personal data information for a period no longer than is required for the purpose for which it
- was collected or as required under any applicable law. However, we may retain data related to you if we
- believe it may be necessary to prevent fraud or future abuse or for other legitimate purposes. We may
- continue to retain your data in anonymised form for analytical and research purposes.
- Your Rights- You may access, rectify, and update your personal data directly through the functionalities
- provided on the Platform.
- Consent- By visiting our Platform or by providing your information, you consent to the collection, use,
- storage, disclosure and otherwise processing of your information on the Platform in accordance with this
- Privacy Policy. If you disclose to us any personal data relating to other people, you represent that you
- have the authority to do so and permit us to use the information in accordance with this Privacy Policy.
- You, while providing your personal data over the Platform or any partner platforms or establishments,
- consent to us (including our other corporate entities, affiliates, lending partners, technology partners,
- marketing channels, business partners and other third parties) to contact you through SMS, instant
- messaging apps, call and/or e-mail for the purposes specified in this Privacy Policy. You have an option
- to withdraw your consent that you have already provided by writing to the Grievance Officer at the
- contact information provided below. Please mention “Withdrawal of consent for processing personal
- data” in your subject line of your communication. We may verify such requests before acting on our
- request. However, please note that your withdrawal of consent will not be retrospective and will be in
- accordance with the Terms of Use, this Privacy Policy, and applicable laws. In the event you withdraw
- consent given to us under this Privacy Policy, we reserve the right to restrict or deny the provision of our
- services for which we consider such information to be necessary.
- Changes to this Privacy Policy- Please check our Privacy Policy periodically for changes. We may
- update this Privacy Policy to reflect changes to our information practices. We may alert / notify you
- about the significant changes to the Privacy Policy, in the manner as may be required under applicable
- laws.
- Grievance Officer
- Insert Name of the Office:
- Designation:
- Insert Name and Address of the Company:
- Contact us:
- Phone: Time: Monday – Friday(9:00 – 18:00)